Privacy Policy

1. Who We Are

This privacy policy applies to Kay O'Reilly, trading as KOR Personal Support, a personal support and care service based in Mansfield and surrounding areas.

Data Controller: Kay O'Reilly
Email: kay@adultsupportservices.co.uk
Phone: 07356 217030
Website: www.adultsupportservices.co.uk

2. What Information We Collect

We may collect the following personal information when you contact us through this website or by phone or email:

• Your name
• Your phone number
• Your email address
• Any information you choose to share about your support needs

We do not collect any sensitive personal data without your explicit consent. Any information relating to health, disability or care needs is only collected where it is necessary to provide the support you are requesting.

3. How We Use Your Information

The information you provide is used solely for the following purposes:

• To respond to your enquiry
• To arrange and provide personal support services
• To communicate with you about your support
• To comply with any legal obligations

We will never sell, share or pass your personal data to third parties for marketing purposes.

4. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process your personal data on the following legal bases:

• Legitimate interests — to respond to your enquiry and provide the service you have requested
• Consent — where you have provided information voluntarily
• Contract — where processing is necessary to provide agreed support services
• Legal obligation — where we are required by law to retain certain records

5. How Long We Keep Your Data

We will only retain your personal information for as long as is necessary:

• Enquiry information is kept for up to 12 months if no service is agreed
• Client records are kept for up to 7 years after the end of a service agreement, in line with legal requirements
• Financial records are kept for 7 years as required by HMRC

After these periods, your data will be securely deleted or destroyed.

6. How We Store Your Data

Your personal information is stored securely. We take appropriate technical and organisational measures to protect your data against unauthorised access, loss or destruction. We do not transfer your data outside the United Kingdom.

7. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right of access — you can request a copy of the personal data we hold about you
• Right to rectification — you can ask us to correct inaccurate or incomplete data
• Right to erasure — you can ask us to delete your data in certain circumstances
• Right to restrict processing — you can ask us to limit how we use your data
• Right to data portability — you can request your data in a portable format
• Right to object — you can object to us processing your data in certain circumstances
• Right to withdraw consent — where processing is based on consent, you can withdraw it at any time

To exercise any of these rights, please contact us at kay@adultsupportservices.co.uk or call 07356 217030. We will respond within 30 days.

8. Cookies

This website may use basic cookies to ensure the site functions correctly. Cookies are small text files stored on your device. We do not use cookies for advertising or tracking purposes.

You can control or delete cookies through your browser settings at any time.

9. Third Party Services

This website is hosted on a third party server. The hosting provider may process basic technical data such as IP addresses as part of normal website operation. We ensure any third party providers we use comply with UK GDPR requirements.

10. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Website: ico.org.uk
Helpline: 0303 123 1113

We would, however, appreciate the opportunity to address your concerns directly before you contact the ICO. Please get in touch with us first.

11. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to check this page periodically.